Privacy Policy
Privacy Policy
Welcome to Khyati Trends—your trusted source for traditional lehengas, sarees, stitched blouse sarees, kurti sets, gowns, gents kurta sets. Your satisfaction is our top priority, and we want you to love everything you purchase from us. However, if something isn’t right, we offer a 48-Hour Refund Policy to ensure that you have the opportunity to return your items and get a refund if needed.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
Notification within 48 Hours: You must contact us within 48 hours of receiving your parcel to request a refund. We require you to inspect your items immediately upon delivery and notify us within this timeframe if there are any issues.
Video Evidence Requirement: As part of our commitment to customer satisfaction and to ensure a smooth refund process, we require customers to record a short video within 5 minutes of opening the parcel. This video must clearly show:
- The condition of the parcel as you open it.
- The contents inside the parcel and their condition (unopened or damaged).
- Any visible defects or issues with the items.
This video is mandatory and must be shared with us when you request a refund. This helps us process the claim swiftly and accurately.
- Product Condition: To qualify for a refund, the items must be in unused condition, in their original packaging, and free from damage caused by the customer. If the product has been used, altered, or damaged after receipt, it will not be eligible for a refund.
How to Request a Refund
Contact Us Immediately: After opening your parcel, if you find any issues with the items, contact our customer support team within 48 hours. You can reach us at +91 99854 56593
Submit the Video: As mentioned, please provide a short video within 5 minutes of opening the parcel. This video is critical for processing your refund request.
Return the Product: If your refund request is approved, you will be given instructions for returning the product. Please return the item in its original, unused condition to ensure a successful refund.
Refund Process
- Once we receive the returned product and verify its condition, we will process the refund to your original payment method.
- Please note that refunds may take 2 business days to appear in your account, depending on your payment provider.
Exceptions
- Custom-made or personalized items: These are not eligible for a refund.
- Used or damaged items: Products that have been opened, used, or damaged by the customer are non-refundable.
Return Shipping Costs
- If the return is due to our error (damaged or incorrect items): We will cover the return shipping costs.
- For all other returns: The customer is responsible for the cost of return shipping.
We hope this policy gives you peace of mind when shopping with Vizag Party Shop. Your satisfaction is important to us, and we strive to make your shopping experience as smooth as possible.
For any further questions or clarification, feel free to reach out to our customer service team. We are here to assist you!
Khyati Trends
Email: mail@gmail.com
Phone: +91 99854 56593
Privacy Policy
At KhyatiTrendz, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
We collect personally identifiable information (PII) when you interact with our website, including:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely through Razorpay)
- Order history and preferences
- Account credentials and profile information
Non-Personal Information
We also collect non-personally identifiable information such as:
- Browser type, device information, and IP address
- Website usage patterns and analytics data
- Cookies and tracking preferences
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending order confirmations, updates, and shipping notifications
- Improving our website functionality and user experience
- Analyzing website usage to enhance our services
- Sending promotional content and newsletters (with your consent)
- Ensuring website security and preventing fraud
- Complying with legal obligations and requirements
Third-Party Services
Services We Use
To provide you with the best service, we work with trusted third-party providers:
Firebase (Google)
We use Firebase for order management, user authentication, and data storage. Your order information and account details are securely stored on Firebase servers.
Razorpay
All payment processing is handled by Razorpay, a secure payment gateway. We do not store your complete payment card details on our servers.
Shipping Partners
We share necessary delivery information (name, address, phone number) with our shipping partners to ensure successful delivery of your orders.
Important:Â We never sell, rent, or trade your personal information to unrelated third parties for marketing purposes.
Data Security
We take data security seriously and employ industry-standard measures to protect your information:
- SSL encryption for all data transmission
- Secure payment processing through certified payment gateways
- Regular security updates and monitoring
- Limited access to personal data on a need-to-know basis
- Secure storage with automatic backups
- Regular security audits and vulnerability assessments
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Preference cookies to remember your settings
- Marketing cookies for relevant advertisements (with consent)
You can manage or disable cookies in your browser settings. However, some website features may not function properly without certain cookies.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access:Â Request a copy of the personal data we hold about you
- Correction:Â Update or correct inaccurate personal information
- Deletion:Â Request deletion of your personal data (subject to legal requirements)
- Opt-out:Â Unsubscribe from marketing communications at any time
- Data Portability:Â Request your data in a portable format
- Object:Â Object to certain types of data processing
To exercise these rights or for any privacy-related questions, please contact us at khyatitrends.zone@gmail.com
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and accounting purposes.
Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.
Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
